Return & Refund Policy

Effective Date: 27-07-25

We want you to love your shopping experience at Royalhub7.com. If you are not satisfied with your purchase, we offer easy returns and exchanges according to the guidelines below.

✅ Eligibility for Return

You can request a return or exchange within 7 days of receiving your order if:

You received the wrong product
The product is damaged or defective
The product is missing parts/accessories
You received the wrong size or variant (if applicable)

Note: Items must be unused, undamaged, and in original packaging.

❌ Items Not Eligible for Return

We do not accept returns for:

Used or washed items
Change of mind after delivery
Personal care items (for hygiene reasons)
Items purchased on Final Sale or Clearance

🧾 How to Request a Return

To initiate a return, contact us within 7 days via:

📧 helloroyalhub7@gmail.com
📱 WhatsApp: 03213214777

Please provide:

Order number
Product name
Reason for return
Pictures (if item is damaged)

🔁 Exchange Process

If eligible, we will:

Confirm the issue via message or call
Send our courier to pick up the product (in some cases)
Dispatch the correct product once the return is received
or
Approve store credit if replacement is unavailable

💸 Refunds (If Applicable)

Refunds are processed as store credit or bank transfer (based on case)
COD orders will only be refunded via bank transfer/EasyPaisa/JazzCash
Refunds take 3–7 working days after return approval

🚫 Order Rejection at Delivery

Repeated rejection of COD orders without valid reason may result in blacklisting your account from future purchases.

🔐 We reserve the right to refuse returns that do not meet our policy guidelines.

📞 Need Help?

Still unsure? Contact our support team anytime:

📧 helloroyalhub7@gmail.com
📱 WhatsApp: 0321-3214777